Return Policy
At Sweet World, customer satisfaction is very important to us. We take great care in preparing and packaging every order to ensure it reaches you in the best possible condition.
Because many of our products are food items and perishable in nature, returns are limited. Please read our policy carefully before placing an order.
Return Eligibility
Due to the nature of chocolates and edible products, we do not accept returns or exchanges on items once they have been delivered, except in the following cases:
- You received the wrong item
- Your order arrived damaged
- The product was defective
- Your order was incomplete or missing items
To be eligible for review, the issue must be reported within 24 hours of delivery.
Non-Returnable Items
For hygiene, safety, and freshness reasons, the following items are non-returnable:
- Opened food or chocolate products
- Used or consumed items
- Customized or personalized orders
Damaged or Incorrect Orders
If you receive an order that is damaged, incorrect, or incomplete, please contact us within 24 hours of receiving your package.
To help us review your request quickly, please provide:
- Your order number
- Clear photos of the product and packaging
- A brief explanation of the issue
Once we review the complaint, we will decide whether a replacement, refund, or store credit is applicable.
Refund Policy
Refunds may only be approved in eligible cases such as:
- Wrong item delivered
- Damaged product upon arrival
- Missing items in the order
- Order issue caused by our side
If your refund request is approved, the refund will be processed through the original payment method (if applicable) or through another suitable method agreed upon.
Refund processing times may vary depending on your payment provider or payment method.
